Shipping

Warranty:

CopiersandTonersonlines’ liability for breach arising out of the sale of goods shall be limited to the purchase

price of the goods. In no event shall CopiersandTonersonlines be liable for any special, consequential,

incidental, indirect or other damages (including without limitation loss of profit) whether or not CopierandToneronlines has been advised of the possibility of such loss, however caused, whether for breach or

repudiation of contract, breach of warranty, negligence, failure to deliver or under any other theory of

liability.

THE SALE OF GOODS IS MADE ON THE EXPRESS UNDERSTANDING THAT THERE IS NO IMPLIED WARRANTY OF

MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. THE CUSTOMER

ACKNOWLEDGES THAT HE IS NOT RELYING ON CopierandToneronlines SKILL OR JUDGEMENT TO SELECT OR

FURNISH GOODS SUITABLE FOR ANY PARTICULAR PURPOSE AND THAT THERE ARE NO WARRANTIES THAT EXTEND

BEYOND THAT SET FORTH ON THE PRODUCT PACKAGING, IF ANY.

Return Policy

Product Return Authorization Guidelines

Our customer service team can be reached at 408-778-2285 to assist you with any product issues that

may arise or email us at info@copiersandtonersonline.com. If we have made an order entry or shipping error, we apologize for the inconvenience and will

gladly take the product back and issue a credit. If the product is defective we will assist you per the

manufacturer guidelines. Since the guidelines vary by manufacturer, please contact customer service for

the latest information. Some items are non-returnable once they have been opened, regardless of the

reason for return.

All returns must be initiated within 30 days of your purchase date. Any items returned without a

Return Authorization (RA) number will be refused.

The following steps will help ensure a smooth return.

1. Please have your account number, order or invoice number, and information about the item(s)

you are returning available when contacting customer service.

2. All returns or exchanges must be pre-approved. A Return Authorization Form will be faxed to you

to complete and fax back to us. THE BLANK FORM THAT YOU INITIALLY RECEIVE DOES

NOT MEAN YOUR AUTHORIZATION HAS BEEN APPROVED. Once we receive your

completed form, we will process the RA and write the approval number on the form and fax the

completed form to you. This RA number expires after 10 days, so please be sure to send your

merchandise back promptly.

3. Repackaging Product for Return: When you receive the completed form, please write the RA

number on your shipping label and put a copy of the RA form inside the shipping carton. In the

case of multiple cartons, write the RA number on each label and indicate the number of cartons

(for example 1of 3, 2 of 3, 3 of 3) All product must be shipped in a protective outer box. DO NOT

write the RA number directly on the packaging of the item(s) you are returning. Defacing of the

packaging will cause an automatic cancellation of the RA and no credit will be issued. The

product must be in resalable condition to receive a credit.

4. All returns must be shipped freight prepaid by the customer. We will gladly ship replacement product at

no charge.

5. An RA Number does not guarantee a credit. It gives you authorization to return item(s) to us for

inspection. Credits will be issued, if justified, after product inspection.

Shipping or Order Entry Errors

Over 99% of our orders are shipped accurately and we apologize if we made an error with your shipment.

We will correct any shipping errors, including damages, as long as you contact us within 5 business days

of receiving the product.

Dealer Ordering Error

We will gladly take back and issue a credit for product ordered in error provided the product and

packaging are returned in resalable condition. Returned products are subject to a 20% restocking charge.

Items under $30 in value are subject to a flat $10 processing fee.

Defective Merchandise

We encourage the customer contact the manufacturer for exchanges of defective items.

However, we are pleased to assist you with the exchange on all eligible goods as long as you contact us

within 30 days of original invoice. The following manufacturers must be contacted directly for

credit/replacement of defective product:

Brother 800-284-4329 Samsung 800-726-7864

Canon 800-652-2666 Sanyo 800-421-5013

Epson 562-276-7525 Sharp 800-237-4277

Lexmark 800-253-9778 Sony 800-822-7669

Okidata 800-654-3282 Tally Genicom 800-436-4266

Panasonic 800-545-2672 Tektronix 800-833-9200

RICOH 800-882-4858 Xerox 800-275-9376

Transit Damaged Goods

All items are shipped F.O.B. Arlington Industries distribution center. Title to the goods and risk of loss and

damage passes to the customer at the F.O.B. point. Claims for shortages or damages while in transit are

to be settled between consignee and carrier. Please note any damage or shortages on your Bill of Lading.

We are unable to assist if a note was not made.

Non-Returnable Items

Special order, non-stock or discontinued items are not returnable. No exceptions.

Refused Orders

We reserve the right to charge freight and a 20% restocking fee on refused orders.

Unauthorized Return

Any package sent to us for any reason without an authorization number on the outside of the box will be

refused.

Any authorized return will be subject to a 20% restocking charge, unless the value of the returned

merchandise is $30 or less, in which case a flat $10 processing fee will be charged. The return

must be in the original sealed carton. No returns for opened boxes.